Contact support
Email [email protected].
When reporting a problem, include the StoneID app version, iOS version, device model, the screen where the problem occurred, and any error message. Do not email passwords, Apple identity tokens, full payment information, or other secrets.
Identification tips
Light and framing
Use bright, even lighting, avoid strong reflections, and keep the full specimen inside the frame.
Show useful detail
Use a clean background, capture a sharp image, and photograph more than one angle when needed.
Identification and value ranges are informational estimates, not laboratory certification or professional appraisal.
Purchases and subscriptions
- Prices are loaded directly from the App Store.
- Use Profile → Restore Purchases after reinstalling the app or changing devices.
- Manage or cancel an active subscription through Apple’s subscription settings.
- Apple handles billing and refund requests.
Account recovery and synchronization
StoneID starts with a device-based account. Use Profile → Account Sync to bind it to Sign in with Apple for recovery and synchronization. Apple may provide a private relay email address.
Delete your account
Open Profile → Help → Delete Account. Confirming deletion permanently removes the StoneID account, synchronized records, conversations, subscription records stored by StoneID, and cloud-uploaded files owned by the account.
Deleting your StoneID account does not cancel an Apple subscription. Cancel the subscription separately through Apple.